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  • Claims Of Perishable Goods
    The Company’s sole maximum liability and obligation for delivery claims will not be more than to (i) deliver or re-deliver the Perishable Good as soon as reasonably possible, or; (ii) refund the purchase price. All claims with regards to the non-delivery of orders or a missed delivery date must be made to COOLGREENANDSHADY.COM within forty-eight (48) hours of the expected delivery date, or the company shall not be liable and you will have waived any and all related claims regarding such perishable and/or hard goods. Please refer to our Satisfaction Guarantee for concerns regarding the quality of a Perishable Good. To arrange for a claim, simply email us at service@coolgreenandshady.com, or phone us at contact us as soon as possible by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. Claims on orders delivered by national couriers regarding damaged goods must be made to COOLGREENANDSHADY.COM within forty-eight (48) hours of delivery, and the recipient must retain all of the packaging material and damaged product. To arrange for a claim, simply email us at service@coolgreenandshady.com, or phone us at COOLGREENANDSHADY.COM. You may contact us by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) to check on your order status, or so we may discuss a reason for a claim.
  • Do I have to register to place an order?
    Registration is not required to place an order, allowing you to checkout as a guest. However, if you create an account, you will be able to see your previous orders.
  • What currency am I shopping in?
    You are shopping in Canadian currency.
  • How can I extend the life of my flowers?
    Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements.
  • Are my flowers guaranteed?
    We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below. Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).
  • How long will my flowers last?
    Fresh cut flowers can last anywhere from 4 to 10 days. The life span depends on the type of flowers and the care they receive. Click here to review our flower care suggestions Flower Care.
  • What are the advantages of registering?
    Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.
  • How To Care For Your Loose Cut Flowers
    Loose cuts are flowers that arrive out of water and are typically wrapped in cellophane or paper and with water tubes or a waterpack on the bottom of the stems. Please open all bouquets over a sink to collect any water. Upon arrival, fill a clean vase with lukewarm water. If floral food has been provided, add the food according to the instructions on the packet. (Some flowers do not require floral food, so it may not always be included.) Remove any lower foliage from the stems to ensure no leaves are under water. Before their placement within water, re-cut the stems on an angle with a sharp knife or scissors, at least 1 to 2 inches from the bottom. Add fresh water and, if included, floral food daily. If the water becomes murky, clean the vase and re-cut the stems. For a maximum life, display your flowers in a cool location out of direct sunlight and away from drafts. Additional Rose Care If a rose wilts prematurely, re-cut the stem and submerge the entire flower and stem under lukewarm water. Keep the rose submerged for two hours to revive the stem. Alternatively, cut the stem short and float the bloom in a low bowl for a lovely, simple display.
  • How To Care For Your Fresh Floral Arrangement
    Floral arrangements are flowers that arrive in a vase or container that have been designed by a florist. Upon arrival, check water level immediately. Add lukewarm water on a daily basis to keep the water level near the top of the container. Add fresh water and, if included, floral food daily. If the water becomes murky, clean the vase and re-cut the stems. For maximum life, display your flowers in a cool location out of direct sunlight, and away from drafts.
  • How can I change my order?
    If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.
  • Can I cancel an order?
    If your order has not already been delivered, is not on its way to being delivered or has not already been designed, we can easily cancel it. If you need to cancel your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to cancel it.
  • What if I don’t receive a confirmation by email?
    You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.
  • How do I know my order is being processed?
    Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website.
  • What happens after I place an order?
    When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.
  • Can I order over the phone?
    Absolutely! You may place an order over the phone by calling us 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at emailing us at service@coolgreenandshady.com. Our hours of operation are: Monday-Saturday: 9am to 5pm EST and Sunday: Closed
  • Can I change the date of my order’s delivery?
    As long as your order has not been delivered, or is not on its way to being delivered, we will gladly change its intended delivery date. To request a change to your delivery date, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com.
  • Can I have my order delivered today?
    Same day delivery is available during non-holiday periods if the order is placed before 1:00pm Monday through Saturday.
  • How do I know my order has been delivered?
    If you have received confirmation of your order, delivery is guaranteed. Upon the order being sent out for delivery you will receive a delivery route email, with an estimated time of delivery, and a link that will update you on the driver's progress. Once the order is delivered we will note who accepted your order or where it was left. If circumstances beyond our control prevent an order from being fulfilled, you will be immediately notified to discuss alternative arrangements.
  • What does “Standard Delivery” Mean
    Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer. We are pleased to offer a before Noon option which can also be selected on our website at checkout.
  • Are there any locations you don’t deliver to?
    Certain units within hospitals (such as Intensive Care Units) do not accept flowers, and many hospitals require that flowers be delivered in a vase or container. If we have accepted your order and then find your product is undeliverable, you will be immediately notified to discuss alternative arrangements.
  • When will my order arrive?
    When placing a floral order, you will be asked to provide a delivery date you want it to be delivered. Our standard delivery fee has your order arriving during normal business hours. If you would like to request a before noon delivery ask us, as there is an additional fee. Please note that due to daily volume changes, we cannot guarantee a specific delivery time to any customer, unless our before noon upgrade has been purchased.
  • Why am I charged a delivery fee for flowers?
    As with most goods, it is necessary to charge for the actual delivery of your flowers. Our site calculates the delivery fee based on the recipient’s postal code.
  • Can I change the delivery address?
    We will gladly change the delivery address of your order as long as your order has not been delivered or is not on its way to being delivered. To request a change to your delivery address, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com.
  • Why won’t my credit card go through?
    Some Visa Debits or MasterCard Debits do not work on our website, we apologize for any inconvenience. Review your credit card number carefully. Make sure all of the fields are filled in, and double check the expiration date. If you continue to experience problems, you may place your order over the phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).
  • How do I get credit for a coupon code or gift certificate?
    If you are eligible for a coupon discount on your order or have a gift certificate, simply enter the appropriate code within the shopping cart discount code field and click the Apply Coupon button. Any savings as a result of this coupon will be displayed accordingly within the totals provided.
  • What methods of payment are acceptable?
    We are pleased to accept the following credit cards as a form of payment: Visa, MasterCard, and American Express. Debit Credit cards are only accepted in store, and not online or by phone. You may also e-transfer payment to service@coolgreenandshady.com
  • What do you use my personal information for?
    To send your order we must collect a limited amount of personal information. This information is used to verify that someone is not fraudulently using your credit card. We may also use data collected to generate sales statistics and reports for internal use. These reports and statistics will not contain any personally identifiable information; therefore your identity is kept anonymous. For complete details on how we collect and use customer information, please review our Internet Privacy Statement.
  • What if I forgot my password?
    If you are a registered member and have forgotten your password, we can send your password to the email you have registered with, by simply visiting our Forgot Password?
  • Terms Of Use
    Welcome to COOLGREENANDSHADY.COM. This website is proudly presented to you by Cool Green & Shady, Inc. and its subsidiaries (collectively, the “Company”, “we”, “us” and “our”). The following rules (“Terms of Use” and “Terms”) govern the use of the website located at the URL www.coolgreenandshady.com and the services offered on the site, including, but not limited to, the ability to order products, review and track orders, maintain a wish list, receive newsletters and promotional emails, and links (collectively, the “Site”). YOUR ACCESS TO, OR USE OF THIS SITE SIGNIFIES THAT YOU AGREE TO BE LEGALLY BOUND BY, AND TO ABIDE BY, THE TERMS OF USE SET FORTH BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, YOU SHOULD IMMEDIATELY CEASE USE OF THE SITE AND ALL RELATED SERVICES, MATERIALS, AND SOFTWARE. By using the Site, you understand and agree to be legally bound by these Terms of Use and to follow these Terms and all applicable laws and regulations governing our Site. The Terms of Use shall supercede any terms included with any purchase, whether or not such terms are signed by the Company. We reserve the right to change these Terms of Use at any time, effective immediately upon posting on our Site.
  • Disclaimers And Limitation Of Liability
    You expressly agree that use of COOLGREENANDSHADY.COM is at your sole risk. You must be 18 years of older to register as a member. Neither the company, nor it's affiliates, nor any of its officers, directors, or employees, agents, third-party service or content providers, merchants, sponsors, licensors, or the like (collectively, 'Associates'), warrant that COOLGREENANDSHADY.COM will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of COOLGREENANDSHADY.COM, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through COOLGREENANDSHADY.COM. The company does offer a satisfaction guarantee regarding the goods offered through the site and this guarantee is incorporated herein by reference and made a part of the terms of use. Sale items, prices and sale items, prices and special offers shown on the site are only available through the site and do not necessarily represent sales items, prices or special offers available in any Cool Green & Shady retail store, for immediate purchase or in-store delivery. COOLGREENANDSHADY.COM is provided on an 'as is' basis and the company specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchants provided on an 'as is' and 'as available' basis and the company specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. No oral advice or written or electronically delivered information given by the company or its affiliates, or any of its officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create any warranty. In no event will COOLGREENANDSHADY.COM be liable to you for any special, direct, indirect consequential, incidental exemplary or punitive damages, losses, injury, costs or expenses of any nature related to any product. Under no circumstances shall the company or any other party involved in creating, producing, or distributing COOLGREENANDSHADY.COM be liable for any direct, indirect, incidental, special or consequential damages, including without limitation, lost profits that result from the use or inability to use COOLGREENANDSHADY.COM, including but not limited to reliance by you on any information obtained from COOLGREENANDSHADY.COM or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmissions, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to the company's records, programs, or services. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through COOLGREENANDSHADY.COM. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions liability is limited to the fullest extent permitted by law.
  • Trademarks
    The following is a list of registered trademarks of the Company: Cool Green & Shady® The following is a list of trademarks and/or trade names of the Company: Cool Green and Shady™ 1-866-COOLGREEN™ The absence of a trademark, trade name, or service mark from the above list does not constitute a waiver of our intellectual property rights concerning that trademark, trade name or service mark. All custom graphics, icons, logos and service names are trade names, trademarks or service marks of the Company. All other trade names, trademarks or service marks are property of their respective owners. The use of any Company trade name, trademark or service mark without our express written consent is strictly prohibited. In order to maintain the value of these marks, it is important that they are used correctly. If you have any questions, you may contact us at service@coolgreenandshady.com
  • Proprietary Rights
    You acknowledge that COOLGREENANDSHADY.COM contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, site design, logos, icons, and other material (collectively “Content”), are the sole property of the Company and/or its suppliers. This Content is protected by international copyright laws, trademarks, or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under international copyright laws, and the Company owns a copyright in the selection, coordination, assembly, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may use the content only for your personal non-commercial use and make copies of select portions of the Content, provided that the copies are made only for your personal use and that you maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence, you may not upload, post, reproduce, or distribute in any way the Content, in whole or in part, without first obtaining written permission from the Company or the respective owner. All rights not expressly granted herein are reserved. You may not use COOLGREENANDSHADY.COM to send unsolicited advertising, promotional material, or other forms of solicitation to other users, except in specified areas, if any, that are designated for such a purpose. If you wish to obtain permission to reprint or reproduce any materials appearing on our Site you may contact us at service@coolgreenandshady.com
  • Public And Private Communications
    The Company does not screen public communications on the site by its users in advance. The Company is not responsible for your submissions or responses. Any product concept or ideas submitted by you to the Company will be considered public and nonproprietary. The Company will not be responsible for any claims to intellectual property if those concepts or ideas are used in promotions, marketing or product concepts. We welcome all comments and feedback (“Feedback”), which you submit to us through or in conjunction with our Site. Please note that Feedback shall be considered non-confidential and become the property of the Company. We shall be free to use Feedback on an unrestricted basis.
  • Distribution / Uploading Of Third Part Content
    Except as set forth in the section above entitled “Proprietary Rights,” you may upload to or otherwise distribute on COOLGREENANDSHADY.COM only Content that is not subject to any copyright or other proprietary rights protection of any third party (collectively, “Public Content”), or Content in which the author has given express authorization for distribution on the World Wide Web. Any copyrighted or other proprietary Content distributed with the consent of a copyright owner should contain notation of such. The unauthorized submission or distribution of copyrighted or other proprietary Content is illegal and could subject you to criminal prosecution as well as personal liability for damages in a civil suit. You, not the Company, nor its affiliates, nor any of its officers, directors, employees, agents, Merchants, Providers, Sponsors, Licensors, or the like, will be liable for any damage resulting from any infringement of copyrights or proprietary rights, or from any other harm arising from such submission. By submitting Content to any user, you automatically grant, or warrant that the owner of such Content has expressly granted the Company the royalty-free, perpetual, irrevocable, nonexclusive right and license to use, reproduce, publish, translate, sublicense, copy, modify, adapt, create derivative works from and distribute the Content in whole or in part worldwide and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such Content. You also permit any other user to access, store, or reproduce the Content solely for that user’s personal use. Subject to this grant, the owner of Content placed on COOLGREENANDSHADY.COM retains any and all rights which may exist in such Content.
  • The Company’s Rights
    The Company may elect, but is not obligated, to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind and information you provide to the Site (i) when we believe disclosure to be appropriate to comply with any law, regulation, or government request or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this site; or (iii) to protect the rights or property of the Company, its users, Sponsors, Providers, Licensors, or Merchants. The Company is not responsible for screening, policing, editing, or monitoring such Content. The Company reserves the right to prohibit or remove conduct, communication, or Content that it deems in its sole discretion to be harmful to customers, members, users, content or service providers the Company or its affiliates, or any rights of the Company or any third party, or to violate any applicable law. Notwithstanding the foregoing, neither the Company nor its Providers, Merchants, Sponsors, or Licensors can ensure prompt editing or removal of questionable Content after online posting. Accordingly, neither the Company, nor its affiliates, nor any of its officers, directors, employees, or Agents, nor Provider, Merchant, Sponsor, or Licensor shall assume liability for any action or inaction with respect to conduct, communication, or Content on COOLGREENANDSHADY.COM.
  • Online Conduct
    Any conduct by you that in the Company’s sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use COOLGREENANDSHADY.COM in accordance with these Terms of Use and only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, provincial, national, or international law. You agree not to use any false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other Content, or attempt to do any such acts. You agree that you will not misuse or abuse account access and passwords. You agree that you will use only your password and that you will take all reasonable precautions to protect its secrecy. You agree that you will not use COOLGREENANDSHADY.COM to send unsolicited advertising, promotional material, or other forms of solicitation to other users, except in specified areas, if any, that are specifically designated for such a purpose. The provisions of these Terms of Use are for the benefit of the Company, its affiliates, its Providers, Merchants, Sponsors and Licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
  • Restrictions
    You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through the Site or to become a member.
  • Termination Of Use
    The Company may terminate your access, or suspend your access to all or part of the Site, and may remove any content on our Site you have provided, without notice, for any conduct that the Company, in its sole discretion, believes is in violation of any applicable laws, violates or is inconsistent with these Terms of Use, or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, content or service provider, or the Company.
  • Compliance With Laws
    You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of our Site and your purchase of products or services through our Site. We may, in our sole discretion, report actual or perceived violations of law to law enforcement or appropriate authorities. If we become aware, through a complaint or otherwise, of any potential or suspected violation of these Terms of Use or our Internet Privacy Statement, we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms of Use or the Internet Privacy Statement could be subject to criminal or civil penalties.
  • Incoming Links
    Hyperlinks to COOLGREENANDSHADY.COM and any internal and underlying pages within the Site may not be created without first obtaining written permission from the Company.
  • Outgoing Links And Search Results
    Our Site may link to third-party URLs. We have no control over other websites or their content and cannot guarantee, represent or warrant that the content of these sites is accurate, legal and/or inoffensive. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or other features that may adversely affect your computer. By using our Site to search for or link to another site, you agree and understand that you may not make any claim against us for any damages or losses resulting from your use of our Site to obtain search results and/or to link to another site. However, should you experience a problem with a link from our Site, please notify us at service@coolgreenandshady.com. We will investigate the link and take any action we deem appropriate, if any.
  • Typographical Errors
    In the event that an item displayed on the Site is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account for the full amount of the charge.
  • Order Acceptance
    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Company reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.
  • Special Offers And Promotions
    Special offers, coupons, or discounts cannot be used in conjunction with other offers. The Company may limit the number of promotion allowed per order. Please read the official rules that accompany each special offer, coupon and discount for specific details. Sale items, prices and special offers shown on the site are only available through the site and do not necessarily represent sales items, prices or special offers available in any Cool Green & Shady retail store, for immediate purchase or for in-store delivery.
  • Applicable Laws
    COOLGREENANDSHADY.COM is controlled by the Company from its offices within Toronto, Canada. The Company makes no representation that the Content in the Site is appropriate or available for use outside of Canada. Those who choose to access the Site from outside Canada do so on their own initiative and are responsible for compliance with applicable local laws. If any provision within the Terms of Use is held to be invalid or unenforceable in a specific local, such provision shall be struck and all remaining provisions shall be enforced. Any claim relating to the Site, the services provided through the Site, or the Content shall be governed by the laws of the Province of Ontario (Canada) and the federal laws of Canada applicable therein without regard to their conflict of law provisions and the exclusive venue and jurisdiction for all claims and disputes arising under the Terms of Use or in connection with the Site shall be the appropriate provincial or federal courts located in Toronto, Ontario (Canada) and you and we hereby irrevocably and unconditionally submit to the exclusive jurisdiction of these courts and all courts competent to hear appeals therefrom.
  • Indemnity
    You agree to indemnify, defend and hold harmless the Company, its subsidiaries, affiliates, officers, agents and other partners and employees, all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), alleging or resulting from your use (or use by any third party using your account) of the Site, including providing a link to another site or uploading any content to our Site.
  • Internet Privacy Statement
    At COOLGREENANDSHADY.COM, we recognize and respect the importance of maintaining the privacy of our customers and members. Our Internet Privacy Statement (“Statement”) has been created in order to demonstrate our firm commitment to protecting your privacy. Our Statement applies to the collection, use, disclosure and safeguarding of personal information you provide us on our Web site. We will never knowingly share this personal information with anyone, except as described in this Statement or as otherwise authorized or required by law. Our Statement describes why we gather information from customers and members, what information we collect, what we use the information for, and how you can limit the use of this information should you choose to.
  • Miscellaneous
    All rights not expressly granted are reserved to the Company. The headings used in these Terms of Use, the Internet Privacy Statement, the Substitution Policy, the Shipping and Delivery Policy, and the Satisfaction Guarantee (collectively “Terms and Conditions”) are intended for convenience only, and shall not affect the construction and interpretation hereof or thereof. A party’s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of such or any future provision or right. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such determination shall not affect such provision in any other respect or any other provision of these Terms and Conditions, which shall remain in full force and effect. These Terms and Conditions constitute the entire agreement and understanding between the parties with respect to the subject matter contained herein and therein and supersedes and replaces any and all prior written or oral agreements related to the subject matter hereof. The segregation of this Satisfaction Guarantee from the remaining documents is intended for convenience only, and shall not affect the construction and interpretation hereof or thereof.
  • Acknowledgement And Changes
    This Agreement represents the entire understanding between you and the Company regarding your relationship with the Company and the Site and supersedes any prior statements or representations. YOU AGREE TO BE BOUND BY THE TERMS OF CONDITIONS BY ACCESSING ANY AREAS OF THE COOLGREENANDSHADY.COM SITE. We reserve the right to change the Terms and Conditions at any time. If we make any change to the Terms and Conditions, we will post those changes on their respective pages and they will become effective immediately upon posting, unless otherwise specified. By accessing COOLGREENANDSHADY.COM after changes are made to the Terms and Conditions and posted on the site, you agree to be legally bound and to abide by the amended terms.
  • Plant Substitutions
    For green and blooming plants, planter baskets, and dish gardens, similar plants may be substituted of equal or greater value. Our professional floral designers will recreate our designs based on their creative interpretation. The overall effect of the arrangements will remain the same, with our designers paying careful attention to overall shape, size, style and color combinations. For specific types of plants, such as violets, will make every attempt to match the plant type, but may substitute with another color. If the container shown online is not available, a similar container will be used of equal or greater value.
  • Fruit And Gift Baskets Substitutions
    Fruits and Gift Basket items may be substituted to ensure your order is delivered in a timely manner. The utmost care shall be taken to maintain the overall effect of the item illustrated on the Site. For example, fruit baskets will remain fruit baskets, but could potentially include different fruits than those displayed on the Site. Only products of equal or greater value shall be used for substitution. If the container shown online is not available, a similar container will be used of equal or greater value.
  • Substitution Policy
    Occasionally, substitutions may be necessary to fulfill your Perishable Good order (including, but not limited to, flowers, floral arrangements, & plants) due to the unavailability of certain flowers & plants from various parts of the world. Our designer will use only the freshest flowers and produce, and will make these substitutions depending on seasonal and regional conditions/availability. Substitutions may also be necessary to ensure that your order is delivered in a timely manner. When a substitution is necessary, the utmost care shall be taken to maintain the overall effect of the item illustrated on the Site, and only products of equal or greater value shall be used for substitution.
  • Flower Substitutions
    In arrangements of assorted flowers, the colors shown on the Site will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. Our professional floral designers will recreate our designs based on their creative interpretation. The overall effect of the arrangement will remain the same, with our designers paying careful attention to overall shape, size, style and color combinations. For single variety floral arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the container shown online is not available, a similar container will be used of equal or greater value.
  • Delivery Dates
    Most orders received before 1:00pm EST, destined for the GTA during non-holiday periods, can be delivered the same day. COOLGREENANDSHADY.COM must confirm all same day orders prior to order acceptance, as delivery to rural areas may not be possible on the same day. To avoid disappointment on any delivery, we suggest that you order as far in advance as possible. Please review the following schedules for details: Non-Holiday Periods: Monday to Saturday – Most orders received before 1:00pm EST can be delivered the same day. Orders received after 1:00pm EST will be delivered the following day. Sundays – Our studio is closed on Sundays however we do offer event deliveries, and special request deliveries. Please call the studio at 416.699.4004, and we will check availability. Holiday Periods - Due to the volume of orders we process leading up to the major holidays, it is sometimes not possible to offer same day or timed deliveries. These holidays include; Valentine’s Day, Easter, Mother’s Day, Thanksgiving and Christmas. In order to avoid disappointment, we suggest that you order early and choose a delivery date a few days before the actual holiday.
  • Delivery Changes Or Cancellation
    Please be advised that we are unable to change or cancel any orders presently en route to delivery, or that have already been delivered. If you find it necessary to change or cancel an order, please contact us as soon as possible by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).
  • Delivery And Service Rates Of Perishable Goods
    Due to the difference in currency exchange rates, the price of an arrangement may fluctuate based on the destination country for your order. COOLGREENANDSHADY.COM calculates the delivery fee based on the recipients postal code for each Perishable Good item ordered. Some deliveries to rural areas may also be subject to extra delivery fees. In these situations, the customer will be informed of any additional charges to the order and given the opportunity to cancel the order prior to its acceptance by COOLGREENANDSHADY.COM.
  • Delivery Times
    We offer a before noon option for an increased cost or a standard day option with no guaranteed time, although most deliveries happen between 10am and 6pm daily. Will do our best to accommodate specific timed deliveries, including deliveries to businesses and funeral homes, but we cannot guarantee it. We suggest that you order several days in advance of the required delivery date to help allow for the necessary preparations involved in timed deliveries, however, the timed delivery will still not be guaranteed. Please be very clear of the time that the delivery needs to be delivered by when ordering, so there is no misunderstanding.
  • Shipping And Delivery Policy
    COOLGREENANDSHADY.COM fulfills your orders for perishable goods (including, but not limited to, flowers, floral arrangements, plants, and fruits baskets) through Cool Green & Shady retail location(s). Please see Delivery and Service Rates, Delivery Areas, Delivery Dates, Delivery Times, Delivery Changes or Cancellation, and Delivery Confirmation for further information on how COOLGREENANDSHADY.COM delivers your perishable orders. Please note: COOLGREENANDSHADY.COM will not be held responsible for any hard good or perishable deliveries delayed or lost due to incorrect delivery information being given. We may attempt to look up this information on the customer’s behalf, but will not be held liable should the delivery be delayed or lost due to this information being incorrect. Hard good orders are shipped through national couriers from a warehouse location. A complete delivery address including postal code and a correct recipient contact telephone number must be provided at the time an order is placed. Delivery rates are calculate real-time based on the weight and size of the Hard Goods ordered, the destination, and the courier and service selected on the Site. COOLGREENANDSHADY.COM makes no warranty, representation, guarantee or condition respecting any delivery service selected or the rates offered, whether express or implied, statutory or otherwise. If the delivery rate is incorrectly calculated on the Site, the customer will be informed of any additional charges to the order and given the opportunity to cancel the order prior to its acceptance by COOLGREENANDSHADY.COM. We do not offer same-day delivery on hard good products specific to our Site, and only offer delivery to regions accessible by the national couriers currently partnered with the Company (i.e. UPS/FedEx/Canada Post). Delivery dates, and the speed at which deliveries arrive are based upon the shipping schedule selected by the customer during the order process on our Site. Most national couriers do not telephone prior to delivering packages and do not guarantee the time of delivery unless a specific schedule is paid for as a premium. COOLGREENANDSHADY.COM makes no warranty, representation, guarantee or condition respecting any third-party delivery service or the speed at which third-party deliveries arrive, whether express or implied, statutory or otherwise. Third-party delivery claims regarding delivery schedules must be addressed with the third-party directly.
  • Delivery Confirmation
    COOLGREENANDSHADY.COM does provide email notification & delivery confirmation regarding your GTA deliveries, sent directly from our studio. Upon your package leaving the studio, you will receive an email with an estimate time of delivery and a link where you can update the ETA based on how our driver is doing with traffic. Please ensure you give us your proper email address when ordering, so you can enjoy this service. You may also contact us by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) to check on your order status.
  • Delivery Areas
    COOLGREENANDSHADY.COM can deliver Perishable Good orders to most of the GTA, for our Beaches studio. Delivery to some remote rural areas may not be possible. All deliveries are subject to availability of product, and occasionally, substitutions may be necessary to fulfill your order. Please review our current Substitution Policy.
  • Limitation Of Liability
    Except for this limited warranty, COOLGREENANDSHADY.COM makes no warranty, representation, guarantee or condition respecting any new product, whether express or implied, statutory or otherwise including without limitation, warranties of merchantability, fitness for purpose and any such warranty, representation, guarantee or condition is excluded. The Company’s sole maximum liability for satisfaction claims will not be more than to (i) replace and redeliver an equivalent Perishable Good as soon as reasonably possible, or; (ii) refund the purchase price or to replace and redeliver an equivalent Hard Good as soon as reasonably possible. Claims under this guarantee must be brought within seven (7) days after delivery of Perishable Goods or thirty (30) days after delivery of Hard Goods, or the Company shall not be liable and you will have waived any and all related claims regarding such Perishable and/or Hard Goods.
  • Limitation Of Liability
    COOLGREENANDSHADY.COM will not be held responsible for recipient refused orders. If a recipient refuses a Perishable Good order, the customer will be responsible for payment in full. If a recipient refuses a Hard Good order, the customer will be responsible for any and all shipping and return shipping fees. A refund will be issued for the returned Hard Good products. In cases where a delivery is accepted on behalf of the recipient, COOLGREENANDSHADY.COM will not be held responsible for delayed or lost deliveries. This includes, but is not limited to, deliveries to hotels, motels, bed and breakfasts, hospitals, funeral homes, offices or other places of business, schools, rented properties and/or condo/apartment buildings where deliveries may be received by reception, concierge, the establishment’s staff or other household members. This also applies to deliveries wherein the sender has requested that the delivery be left outside a residence or be left otherwise unattended. COOLGREENANDSHADY.COM will not be held responsible for: (i) orders delivered to incorrect addresses supplied by the sender; (ii) unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the customer; (iii) decreased order quality due to an incorrect delivery address supplied by the sender, or any type of re-route requested by the sender; (iv) order quality problems where delivery is delayed due to the sender requiring a signature upon delivery.
  • Perishable Goods
    If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery. Perishable Goods include most items that have been fulfilled through our studio. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets. To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.
  • Satisfaction Guarantee
    We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below. Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).
  • Hard Goods
    If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable. Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books. To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return. Product returns should be addressed to: Cool Green & Shady Attn: Return Department 105-601 Kingston Rd. Toronto, ON M4E 3Y2 Canada
  • Site Security
    Our Site encrypts your credit card information prior to transmission over the internet using 128 bit, secure socket layer (SSL) encryption technology. This technology works best when the Site is viewed using Internet Explorer, Chrome or Firefox. Our site also has security measures in place to protect the loss, misuse and alteration of the information under our control. We use industry-standard security protocols, such as (if and where appropriate) firewalls, and place restrictions on which employees can access member data. Furthermore, all of the customer information we collect is protected against unauthorized access by physical security means. We also encourage our partners and service providers to adopt and follow stringent privacy policies. As a customer, you also play an important role in maintaining the privacy of your information. When you become a member of our Site, you are required to create an account password. We recommend using a combination of letters and numbers to provide the best security possible. This password should be protected at all costs and never shared with anyone! We also encourage you to change your password frequently as an additional security measure. Changes to your password may be performed through the [My Account > Change My Password] area of the Site. Notwithstanding these efforts, we caution you that “perfect security” does not exist on the internet. No transmission of data over the internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.
  • A Special Note About Children
    We do not knowingly solicit data from children, nor do we knowingly market to children. You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through the Site or to become a member.
  • Why We Collect Information
    COOLGREENANDSHADY.COM gathers information in order to process your orders, provide you with a pleasurable shopping experience, to inform you of special offers and discounts, to improve our services and the Site, and to otherwise analyze and understand our business. Our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from our customers and members is to provide you with a consistently enjoyable, efficient and customized experience while using our Site.
  • Non-Personally Identifiable Information
    Non-Personally Identifiable Information refers to information that does not by itself identify a specific individual. This information may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, the pages of our Site that you viewed during your visit, what browser you are using, and your Internet Protocol (“IP”) address. Non-Personally Identifiable Information is gathered throughout the duration of your stay at our Site. This information is compiled and analyzed on both a personal and an aggregated basis. For example, we may perform statistical analyses of aggregate customer behavior to measure relative customer interest in the various areas of our Site for product development purposes. We also use this information to trace false orders.
  • Personally Identifiable Information
    Personally Identifiable Information refers to information about an identifiable individual. Personally Identifiable Information is requested when you register with us, place an order for a product or service, correspond with us, fill out surveys, or otherwise volunteer information. Information you enter may be collected even if you cancel or do not complete an order. Personally Identifiable Information might include your name, mailing address, telephone number, email address and other identification and contact information. When placing orders, you may need provide the name, mailing address, telephone number, email address, and other identification and contact information of a loved one or friend so that we may send your gift. Members may also add to their Address Book the name, mailing address and telephone number of family and friends to whom they may wish to send gifts. Only Members have the right to view and edit their own Address Book entries. We may also collect certain financial information, like your credit card number, expiration date, and billing address. By collecting this information, we can fill your product and service orders effectively. From time to time, you may receive telephone calls from us with information regarding an order your have placed, or to request additional information regarding an order you have placed. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.
  • Cookies/Clear Gifs
    Our Site utilizes two common technologies called cookies and clear GIFs to collect information about how our Site is used. A cookie is a small data text file that is stored on your computer’s hard drive to help websites identify you as a customer. A cookie cannot retrieve data from your hard drive, pass on a computer virus, or capture personal information from your computer. We use cookies to let us know that you are a prior customer, and most importantly, to store information on your product selections as you shop on our site. We do not store Personally Identifiable Information in cookies. Most web browsers automatically accept cookies, but most also allow you to prevent the use of cookies. Should you disable this feature, certain aspects of our Site, such as the shopping basket, will not function properly. Clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or action tags) are used to help us measure the effectiveness of our website, advertisements, and HTML-based emails. Clear GIFs allow us to better manage content on our Site by informing us of what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of our users. Clear GIFs are not tied to your Personally Identifiable Information.
  • Disclosure Of Information
    Except as otherwise stated in this Statement, we do not sell, trade or rent your Personally Identifiable Information collected on our Site to others without your permission. The information collected by our Site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our Site. We may share data with our parent company and its subsidiaries, however, the use of this information would still be governed by the terms of this Statement. We may provide aggregated statistics about our customers, sales, traffic patterns, and related Site information to third parties, but this information will not include Personally Identifiable Information. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use, to protect the rights, property and safety of our customers and ourselves, or in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. We will disclose your Personally Identifiable Information to third parties to fill your order, for tracking purposes, to deliver your order, to charge your credit card, and to deliver promotional emails to you from us. These third parties may not use your Personally Identifiable Information other than to provide the services requested by COOLGREENANDSHADY.COM. For example, we must release your credit card number to confirm payment, and release your mailing address information to the delivery service to deliver products that you ordered. From time to time we may disclose a limited amount of Personally Identifiable Information to direct marketing companies for trade or rental purposes. You may opt-in or opt-out to the distribution of such information to third parties by updating your preferences within the [My Account > Edit My Profile] area of our Site. A Successor to our business is not to be considered to be a third party for these purposes. It should be noted that these preferences default to “no” when you initially become a member. We may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase. In the event of a merger, consolidation, or sale or transfer of all or substantially all of the assets or business of COOLGREENANDSHADY.COM (a “Successor”), one of the assets which would be transferred is the information we collect from our customers and members. However, the use of this information by any Successor would still be governed by the terms of this Statement, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt-out of sharing your information with third parties. RECIPIENT REQUESTS: From time to time we are contacted by gift recipients who ask us who the sender was. If we receive a request from a recipient asking who sent the gift we will give the name on the gift message accompanying the delivery. If there is no gift message filled out or if there is no name on the gift message we may ask permission from the sender via email. If we receive approval to disclose the sender’s name from the sender via email or in writing, we will then inform the recipient. If the sender does not reply via email or in writing or if the sender denies permission, then we will not reveal the sender’s identity to the recipient. ENFORCEMENT OF LAW: From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
  • How To Limit The Use Of Your Information
    If you have purchased or become a member of our Site and chosen to receive emails from us, we may occasionally update you via email of special offers and discounts. You can choose to be removed from our mailing lists at any time by editing your profile, or by following the unsubscribe instructions in any email you receive from us. Please note that your instructions will not apply to order status and confirmation emails, and that such emails may also contain promotional items and offers. Your instructions to limit the use of your information will be processed as soon as reasonably practicable.
  • Third Party Links
    COOLGREENANDSHADY.COM wants you to be aware that when you click on links and/or banners that take you to third-party websites, you will be subject to the third parties’ privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.
  • Consent And Changes To This Statement
    Subject to the above provisions, by using our Site, you consent to the collection and use of information by us and the terms of this Statement. We may change our Statement from time to time and we will post those changes so that you are always aware of what information we collect, how we use it, and under what circumstances we may disclose it. Any change, modification, addition, or removal of portions of this Statement will be posted on our Site, at this location, a minimum of 5 (five) days before it is implemented. Any user who does not agree to the altered Statement should immediately discontinue use of our Site. By shopping at, opening an member account, or otherwise using COOLGREENANDSHADY.COM, after such changes and posting, you consent to the use of your personal information in the manner specified in the Statement and you agree to be legally bound and to abide by the changes and other provisions contained in the Terms of Use and Statement.
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