General Information

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements

Flower Care

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements

Order Information

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements

Delivery Information

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements

Billing and Security Information

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements

Marketing Information

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements

Trouble Shooting

What does “Standard Delivery” Mean

Our standard delivery fee has your order arriving during normal business hours (9am – 5pm). Please note however, that businesses are delivered first, and home addresses last. If you would like to request a delivery time window please note it in the shipping details, and we will do our best to accommodate your request. However, due to daily volume changes, we cannot guarantee a specific delivery time to any customer.

To guarantee a delivery time, please select “Before noon” and let us know in the notes the 2-3 hour window in which you would like your order delivered.

How can I change my order?

If your order has not already been delivered, is not on its way to being delivered, or has not already been designed, we can easily change it. If you need to change information on your order, contact us immediately at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com. Please be sure to have your order number available when you call. If your order has already been sent out for delivery we will be unable to change it.

What if I don’t receive a confirmation by email?

You will receive an order confirmation message by email shortly after we receive your order. If you do not receive this message within several hours of placing your order, there might be a delay due to traffic on the internet. If this occurs, please feel free to contact us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) or at service@coolgreenandshady.com to ensure that your order is being processed.

What happens after I place an order?

When your order has been completed on the website, you will see a confirmation page which will include you order number. This is confirmation that your order has successfully been placed. If there are any problems with your order, we will contact you by phone or email.

How do I know my order is being processed?

Once you place your order, you will see a confirmation page and receive an email as indication your order has been received. Both of these will contain your order number, which can be used for future reference. In addition, you may review your order history by accessing your account information through the [My Account > View My Order History] area of the website

What currency am I shopping in?

You are shopping in Canadian currency.

What are the advantages of registering?

Becoming a registered member offers you a number of benefits to make shopping with us faster, easier, and more intuitive. Some examples include: a) simplified checkout with your own personal address book for recipients; b) ability to review/track past orders; c) exclusive special offers (voluntary participation). To sign in to your existing account, simply click on the [My Account] button at the top of every page.

Do I have to register to place an order?

Registration is required to place an order. However, all you need is your name, a valid email address and a password. Your email address is required so that we can send out a confirmation of your order and communicate with you should we have any questions regarding your order.

Are my flowers guaranteed?

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below.
Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email service@coolgreenandshady.com, or by phone at 416.699.4004/1.866.COOLGREEN (1.866.266.5473).

Perishable Goods

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within five (5) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473), so we may discuss the reason for the claim.

Hard Goods

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at service@coolgreenandshady.com, or phone us at 416.699.4004/1.866.COOLGREEN (1.866.266.5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
105-601 Kingston Rd.
Toronto, ON M4E 3Y2
Canada

How can I extend the life of my flowers?

Proper care can significantly increase the lifespan for cut flowers and floral arrangements. Please see our Flower Care section for how to care for your Loose Cut Flowers or Fresh Floral Arrangements