SATISFACTION GUARANTEE

We are proud of our simple and hassle-free Satisfaction Guarantee. The terms of our Satisfaction Guarantee are specific to the type of Goods, (either Perishable or Hard), as outlined below. Should you have any questions regarding our Satisfaction Guarantee, please feel free to contact us by email at , or by phone at 1-866-COOLGREEN (1-866-266-5473).

PERISHABLE GOODS

If, for any reason relating to the freshness of a Perishable Good, you are less than 100% satisfied, COOLGREENANDSHADY.COM will arrange for the re-delivery of your order. Concerns regarding the quality of a Perishable Good order must be brought to our attention within seven (7) days after delivery of the product. In some cases, it may be necessary to provide the original product in exchange for the new delivery.

Perishable Goods include most items that have been fulfilled through our select group of florists. This includes, but is not limited to, flowers, floral arrangements, plants, and fruit baskets.

To arrange for a Perishable Goods claim, simply email us at , or phone us at 1-866-COOLGREEN (1-866-266-5473) so we may discuss the reason for the claim.

HARD GOODS

If, for any reason, you are less than 100% satisfied with a Hard Good, you may return the product for a refund, credit, or exchange of the purchase price within thirty (30) days after delivery as long as the product is in its original re-saleable condition. If a refund is requested, the refund will be issued to the purchaser’s credit card within 30 days of receipt and inspection of the item. If a credit is requested, the credit will be issued in the form of a gift certificate within 30 days of receipt and inspection of the item. If the item was received as a gift, the gift recipient may return the item for a credit or exchange, under the same guidelines as the purchaser. We are unable to issue refunds to gift recipients. Shipping fees and/or any costs associated with third party delivery services are non-refundable.

Hard Goods include most items that have been shipped by a national courier. This includes, but is not limited to, items such as candle holders, torches, and books.

To arrange for a Hard Goods claim, simply email us at , or phone us at 1-866-COOLGREEN (1-866-266-5473) so we may discuss the reason for the claim. We will mail you a merchandise return label which may be affixed to the outside of the package for the product being returned. Please make sure the box is securely wrapped. You may then take the package to the nearest post office. COOLGREENANDSHADY.COM will pay the freight; there is no shipping charge to you for the return.

Product returns should be addressed to:

Cool Green & Shady
Attn: Return Department
2012 Queen St. East
Toronto, ON M4L 1J3
Canada

LIMITATION OF LIABILITY

Except for this limited warranty, COOLGREENANDSHADY.COM makes no warranty, representation, guarantee or condition respecting any new product, whether express or implied, statutory or otherwise including without limitation, warranties of merchantability, fitness for purpose and any such warranty, representation, guarantee or condition is excluded. The Company's sole maximum liability for satisfaction claims will not be more than to (i) replace and redeliver an equivalent Perishable Good as soon as reasonably possible, or; (ii) refund the purchase price or to replace and redeliver an equivalent Hard Good as soon as reasonably possible. Claims under this guarantee must be brought within seven (7) days after delivery of Perishable Goods or thirty (30) days after delivery of Hard Goods, or the Company shall not be liable and you will have waived any and all related claims regarding such Perishable and/or Hard Goods.

MISCELLANEOUS

The Terms of Use, the Internet Privacy Statement, the Satisfaction Guarantee, the Shipping and Delivery Policy, and the Substitution Policy are collectively the "Terms and Conditions" of the Site. The segregation of this Satisfaction Guarantee from the remaining documents is intended for convenience only, and shall not affect the construction and interpretation hereof or thereof.

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Published: January 1, 2004
Last Updated: July 21, 2004